Your Questions about using AI for Hosts, Answered.

Browse our FAQs to understand better. We've kept things simple and clear for you.

About Guest Guru

It is an AI Chatbot that autonomously replies to guest queries on your listings.

Guest Guru is live under new management.

Yes, it posts a reply to your PMS inbox.

Yes, it does reply to guest messages autonomously.

Guest Guru uses your property information imported from your PMS.

Guest Guru will send you an SMS notifying you about that particular question from the guest.

Yes, Guest Guru learns from the conversation over time.

No, it doesn’t.

Integration and Usage

Check out our Integrations page for a detailed overview.

Please take this Integration Survey and let us know about the integration you are looking for.

Guest Guru can be integrated with OTAs using your PMS.

Yes, you can use Guest Guru on your Booking site directly by embedding the Chatbot. It shows up like a chat bubble on the page.Yes, you can use Guest Guru on your Booking site directly by embedding the Chatbot. It shows up like a chat bubble on the page.

Airbnb retired its email alias feature in 2023 to prioritize user privacy. Now, communication mainly happens through Airbnb messaging. This change affects how tools like Guest Guru interact with Airbnb. For more, see Airbnb’s update.

Customization and Features

No, you cannot customize the responses because they are generated by AI and sent directly.

No, Guest Guru cannot read your past chats. It can only be fed property information.

Language and Accessibility

Currently, Guest Guru responds only in the English language.

You can log in by clicking here.

Documentation and Pricing

Yes, you can check out Guest Guru use cases on this page.

Guest Guru costs $1 per month for your first unit and then it’s $14 per month for additional units.

Absolutely! We offer volume discounts for extensive portfolios. Reach out to our Sales team for more details.

Support and Demos

Use this Calendar link to set up a demo with the Guest Guru team.

Boost reviews, save 20hrs/week & 10x revenue with Guest Guru.