10 Airbnb Message Templates To Help You Get 5-star Reviews

Here we go again! An Airbnb alert about the new guest pops up on your lock screen, and you are sitting there contemplating the same greeting message that you sent to your 1,642 previous guests. 

In this article, we will tell you how you can automate this tiring process with Airbnb automated messages templates. You’ll learn what they are, how to activate them, and how you can secure 5-star reviews from your customers with our pre-written airbnb host message templates. 

What Are Airbnb Message Templates And How To Use Them Effectively?

Airbnb message templates are pre-written message templates that you send out to your guests in particular situations.

Saving your time, without any typos and grammatical mistakes along with enhancing customer experience are some of the benefits of airbnb guest message templates

Addressing Each Concern

10 Personalized Airbnb Host Message Templates

Now that you know the importance of streamlined communication, let’s get your hands on those Airbnb message templates.

1. Pre-Booking Message

This message is sent before the guest books your place. When they land on your listing, you can hit them up with your property’s introduction. 

Summarize what your listing provides and tell them that you’re eager to host them. 

This will make them feel special and they’ll think of you as an active host who cares about them. 

2. Airbnb Pre-Booking Message Template

Hello (name), 

Thank you for choosing my listing on Airbnb! Please check out what we offer and our housing rules in this link and feel free to contact me If you have any queries or concerns. Looking forward to hosting you!

3. Airbnb Booking Message

An Airbnb booking message is sent when the guest makes reservations for your listing. Since this is your first interaction with your client, it’s a golden opportunity for you to secure a 5-star review. 

Grab this opportunity by thanking your guest for staying with you and by ensuring them that they’ve made the right choice for their stay. 

4. Airbnb Booking Message Template

Thank you so much for choosing our listing as your next stay. We have already started to prepare for your arrival. I will make sure to send you the check-in guide 24 hours prior to your arrival. Meanwhile, if you think of any questions, feel free to contact me. I would be happy to help. 

5. Airbnb Pre Check-In Message

Airbnb pre check-in message should be sent 24-36 hours before your visitor’s arrival. This message should include all the essential information your guest will need to smoothly check-in and settle down. 

Try to provide easy and clear instructions for checking in and list all the things that you think are necessary for them to know.

Airbnb Pre Check-In Message Template

Hello (name), hope you are doing well.

I am writing this message to remind you of your stay with us on (date). You can check-in any time after (time). 

The keys are in the lock box under the doorbell. Please enter the following code to access keys: (code).

To make sure that you enjoy your stay with us, we have free Wi-Fi ready for you. The Wi-Fi password is (password). Remember that the password is case sensitive.

Towels and sheets are in the cupboard inside the bedroom.

 If you have any questions or need anything, please contact me. Have a good stay!

6. Check-up Message

To make sure your service is top-notch, you can check-up on your guests the next day to see if they need any help. 

Moreover, you can also share some information about the adventurous places that they can visit in your city like restaurants, parks and malls.

Check-up Message Template

Hi (name),

Just checking on you to make sure that you slept well last night. I hope there weren’t any issues during your sleep. 

If you find anything uncomfortable, do let me know and I’ll take care of it for you. 

Also, If you’re looking for tourist spots, these are best places to visit in this city:

(list of places).

7. Pre Check-Out Message

Pre check-out messages are sent 24 hours prior to your guest’s departure and provide instructions for a smooth check-out. In this message, you explain to your customer where to leave the keys, how to switch off the air conditioner, what time to leave, and so on.

Pre Checkout Message Template

Hello (name),

I hope you enjoyed your stay with us in (city). 

A few points for a comfortable check-out:

  • Your check-out time is (time).
  • Please turn off the air conditioner before you leave. The switch is located in the living room by the curtains.
  • Please clean all the cooking utensils that you used before you leave. 
  • Please drop the door keys back in the lock box after you’ve locked the door.

Please feel free to reach out in case of any questions.

8. Post Check-Out Message

It’s over. Your guest is leaving. You have hosted another guest successfully. But there is one more message left to send to show your appreciation for them and bag that 5-star review. 

The main purpose of the post check-out message is to remind the customer to leave a review for your listing. But you do not ask for it directly. Instead, tell them that you have left a 5-star review for them on Airbnb. This will make them feel obliged to leave you a review as well. 

Here’s a template for that.

Post Check-Out Message Template

Hello (name),

I hope you had a good experience with us. 

Thank you for choosing my listing as your stay, checking out on time and doing more than I expected.

I left you a 5-star review since you have been such a nice guest. 

We look forward to having you here again. Thank you.

9. Review Reminder Message

If your guest still hasn’t left you a review after 2-3 days of their departure, you can remind them one last time through this message.

Review Reminder Message Template

Hi (name),

I hope you had a safe trip back to your home. 

I am writing this message to ask you for a big favor. Can you please leave a review on my Airbnb listing? 

Your feedback is precious for us as it helps us improve on our shortcomings.

Waiting to hear what you think of us! Thank you for your time.

10. Airbnb Host Messages Template For Specific Problems

If you’re in the Airbnb business for a while now, you must have noticed some common queries like disconnected Wi-Fi and wrong location that almost every host encounters here and there.

Therefore, we recommend that you keep a template ready for these kinds of problems as well.

Here are some Airbnb host messages templates for common queries.

  • Disconnected Wi-Fi

Hi (name),

I am so sorry to hear that you’re facing problems connecting to Wi-Fi.. 

The Wi-Fi Password is (password). Please make sure that you enter the password as it is because it is case sensitive. 

Also, try restarting the Wi-Fi modem. It is located at (modem location).

Do let me know if the error still occurs. 

  • Directing Guest To Your House

Hello (name),

I am sorry that you have trouble finding the location of your stay.

Please make sure that you enter the correct address on the Google Maps. 

We are located at (explanation of your address).

  • Discount Policy Template

Hi (name),

I hope you are enjoying your stay with us.

Our discount policy is as follows:

Stays more than one week are rewarded with a 5% discount.

And stays more than one month receive a 10% discount.

Unfortunately, we don’t offer discounts for stays less than a week.  

Thank you for understanding.

These were our best Airbnb host messages templates for different situations. Having pre-written messages at your fingertips is the first step towards automating your Airbnb business. 

How GuestGuru Can Help?

Using Airbnb message templates are effective, but you still have to write the messages. Other than that, you won’t have a message ready for all queries of your guests and then you have to write a new message for that particular situation.

Why do that when all of your Airbnb host messages can be handled by our AI chatbot?

GuestGuru can take care of all the guest communication that you have to do to acquire 5-star ratings from your customers. Here’s what our AI chatbot does for you:

  • Saves your time that you can spend on further expanding and improving your Airbnb business.
  • Enhances your customer’s experience by sending personalized messages that are timely and accurate to your guests.
  • Optimize guest communication for 5-star reviews on Airbnb.

So, automate your communication with GuestGuru and take your customer service up a notch. Learn more about it here guestguru.ai

Benefits of Using AI Chatbots

Now that we’ve looked at some of the common concerns about using AI in Airbnb guest communications, let’s talk about the positives. Yes, adapting to new tech can have its challenges, but there are also some pretty compelling reasons why AI chatbots are gaining popularity among hosts. 

Here’s what they bring to the table:

  • Time-Saving Efficiency: One of the most immediate benefits is the sheer amount of time you can save. AI chatbots handle those routine questions and inquiries that can eat up so much of your day, almost 2 hours a day and 20 hours a week. Imagine having more time to focus on improving your property or simply taking a moment for yourself.
  • Always On Duty: Guests often have questions at all hours, and while we strive to be available, we can’t be awake 24/7. AI chatbots fill this gap perfectly, providing guests with instant responses, whether it’s the middle of the night or the crack of dawn.
  • Consistent Quality of Responses: No matter how much we try, our responses to guests might vary depending on our mood or the time of day. AI chatbots offer a level of consistency in communication, ensuring every guest gets the same high-quality response.
  • Handling High Volume of Queries: For those hosts managing multiple properties or experiencing high guest turnover, an AI chatbot can be a lifesaver. It efficiently handles a large volume of messages, something that can be overwhelming for a single person or even a small team.
  • Learning and Adapting: Modern AI chatbots are not just about canned responses. They learn from interactions and can adapt over time, offering increasingly refined and accurate responses to guest inquiries.
  • Reducing Human Error: Let’s face it, we’re only human, and sometimes we make mistakes. AI chatbots can help reduce errors in communication, like missing a message or providing incorrect information.
  • Cost-Effective: Compared to hiring additional staff to manage guest communications, an AI chatbot can be a more cost-effective solution, especially for hosts who are just scaling their business.

So, while it’s crucial to approach AI with a clear understanding of its limitations, it’s also worth recognizing the significant advantages it can offer. In the next sections, we’ll continue to unravel this topic, looking at how you can strike the perfect balance between AI efficiency and the irreplaceable human touch in your Airbnb hosting.

Best Practices for Integrating AI Chatbots

Now, let’s talk about how you can bring AI chatbots into your Airbnb hosting in a way that adds value without compromising the personal touch. Integrating this tech doesn’t have to be a headache, and it certainly shouldn’t take away from the unique experience you offer your guests. 

Here’s how you can do it right:

  1. Choose User-Friendly Platforms: Look for AI solutions that are easy to set up and use. You don’t need something overly complex; simplicity can often be the most effective approach.
  2. Upload Listing information: Upload additional listing information and instructions to the bot so it understands the context.
  3. Personalize the Chatbot’s Responses: Customize the AI to reflect your style of communication. The idea is to make the chatbot’s responses sound like they’re coming from you, not a machine.
  4. Keep an Eye on the Chatbot’s Performance: Regularly check how the AI is interacting with your guests. Make adjustments as needed to ensure it’s providing helpful and accurate responses.
  5. Use AI for Repetitive Tasks, Not Complex Interactions: Let the AI handle the routine stuff – directions, check-in instructions, WiFi passwords. For more complex or sensitive matters, step in personally.
  6. Educate Your Guests: Let your guests know that an AI is part of your communication process. Transparency can help set the right expectations.
  7. Have a Human Backup Plan: Always have a plan for human intervention. If the AI encounters a query it can’t handle, make sure there’s a smooth transition to personal assistance.
  8. Gather Feedback: Encourage guests to give feedback on their interactions with the AI. This can be invaluable for making improvements.

By following these steps, you can make AI chatbots a helpful part of your Airbnb hosting, enhancing your guests’ experience while still keeping your personal touch alive and well. Remember, it’s all about finding that sweet spot where technology supports your efforts without overshadowing the human element that makes your Airbnb special.


As we conclude, it’s clear that using AI chatbots like Guest Guru in Airbnb hosting sparks mixed feelings. While some hosts may worry about losing personal interaction and facing tech challenges, it’s essential to see AI as a potential aid, not a replacement. The choice to use AI should align with your hosting style and the experiences you aim to create for your guests. Remember, technology in hosting is a tool, not a directive. It’s there to support your efforts, not overshadow the personal connections that define great hosting. 

If you are interested in using an AI chatbot then get your first property added for just $1.