How to Write a Perfect Short Welcome Message For Hotel Guests

Finding ways to break the ice with your customers? A short welcome message for hotel guest can help you resolve this problem. 

Building a connection with strangers is immensely difficult, even so when that stranger is your hotel visitor. If you’re worried about what to say in your opening message to your guests, don’t worry, we’re here to help. 

Sending a welcome message to guests is the key to incepting a conversation with them. Continue reading to learn what a welcome message for hotel guest is and how you can craft a perfect one for your business with examples provided.

What Is A Hotel Welcome/Greeting Message?

A hotel greeting message is a message sent by the hotel management to their guests after their check-in. It is used as a way to welcome your guests and provide them with all the necessary information about their stay and exciting offers that they can benefit from. 

This message is your first impression to your customers. According to Forbes, first impressions are immensely important for enhancing your relationship with your customers. So yes, with the help of this message you can turn your first-time visitors into regular ones.

5 Benefits Of Sending A Hotel Guest Welcome Message

  • Strengthens Connection

A hotel guest welcome message introduces your services to your customers and gives you a way of convincing them that you care about them. It also communicates to them that providing quality service and making their stay memorable is your top priority. So it helps you build a long-lasting relationship with your prospects.

  • Set Their Expectations

Writing a welcome message for hotel guests helps you convey what they can expect from you. You have an opportunity to list all the exciting amenities that you offer. 

Also, It might appear self-harming but you shouldn’t hesitate to mention a facility that is temporarily unavailable at your place in this message.

  • Avoids Conflict

When you’ve already mentioned the facilities that are unavailable in your hotel, the chances of any conflict become slim to none. Because now, they already know what facilities are available and what are not. That’s why you should never include false information in your welcome message to hotel guests.

  • Add-ons

Add-ons are those extra amenities that are outside of your regular package of services and your customers need to pay extra for it. 

You should encourage your customers to purchase these add-ons in your welcome message to hotel guests and increase your chances of making more sales.

  • Good Reviews

You definitely need good reviews to expand your hotel business. Quoting Tripadvisors statistics, 81% of guests read previous reviews before choosing a place for their stay.

So, if you successfully show yourself as friendly, caring and helpful, your customers will be happy when they depart and might leave you a great review. 

That’s why putting effort and time into crafting a perfect welcome message is a game changer for hotel owners. Therefore, it’s time that we learn how to do that.

How To Write A Perfect Welcome Message For Guests In Hotel?

You might be thinking, “how should I start my message?” The first thing you can do to write great is stop over-analyzing your writing. It’s not that difficult; you only need to know and apply some basics here. 

Here are some tips to help you produce a perfect greeting message for your guests:

  • Make it personal

Start by greeting your guests by their names. Tell them how they can enjoy your place fully, and also recommend some recreational locations in your area where they can go and enjoy. Getting more personal with your visitors doesn’t only make them more comfortable, but they also start seeing you as your friend.

  • Use positive phrases

After greeting your visitors, appreciate them for choosing you among so many options. Assure them that you’d do everything to provide them a remarkable experience. Remind them that you are there to help them if they need anything.

  • Be clear and concise

Don’t make the mistake of creating a whole document for your guests to read when they arrive. Remember, your goal is to welcome them and share important information that they need to enjoy this stay to their fullest. Everything else is just fluff. 

  • Use easy Language

To apply this tip, you have to make sure that even a sixth grader can understand what you are saying. Because you don’t want to exhaust your guests with your extravagant vocabulary. Use simple words.

  • Always Proofread

Making grammatical mistakes or typos is highly unprofessional as a hotel service provider. So, make sure that you read your message at least two times before sending it to the guest.

Now, let’s look at a couple hotel welcome message examples.

Examples Of Hotel Welcome Messages

Here’s how you can apply all the tips in your greeting message for hotel guest:

  • Example 1 (Hotel Guest Message Template)

Welcome to (hotel name), (guest name)

It’s a pleasure to have you with us. We hope that you had a smooth check-in. 

We want you to know that we’re doing everything to make your stay wonderful. Here are some of the entertaining activities that you can add to your package (list of your add-ons). 

If you need anything or have any questions, feel free to contact us through the tablet located on the right side table of your bed. 

Thank you for choosing us. 

Enjoy your stay!

  • Example 2 (Welcome Back Message To Hotel Guest)

Hello (guest name),

We take pleasure in hosting you again at (hotel name). Please make yourself comfortable and let us know if you have any inquiries about your stay.

We will do everything to accommodate you. Here’s what’s new here since you last visited: (list of add-ons).

Please contact us through the landline placed by your bed when you require anything. 

Thank you for reading. 

Have a nice stay!

How Guest Guru Can Help?

You see how demanding it is to send a hotel message to guests every time a new customer shows up at your hotel. Not only do you need to take time out to write these welcome messages for hotel guests, but also make sure that it’s clear of mistakes.

What if you don’t need to do any of these at all? Imagine every time there is a new booking, all of your messages to your guests are sent automatically. And you can spend that time in improving and expanding your property business. 

Yes, you’re right! Guest Guru’s AI chatbot is here to assist you. It can deal with all the communication with your guests on its own. Here are some quick benefits of using our AI chatbot:

  • Saves your time
  • Human-like interactions 
  • Instant messaging
  • 24-hour availability
  • Overall, improved guest experience.

 Let us take care of your guest communication from here on. Click here to sign up.

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