Airbnb Automated Messages feature: Examples and Templates


Ever wondered how much time you could save with Airbnb messages?

Imagine having responses ready to go, without constantly checking your phone. That’s the usefulness of automated messages. 

In this guide, we’ll show you how to create effective automated messages, share real-world examples, and give you templates to get started. 

And don’t worry, we’ve got tips to make sure they still sound like you.

Why Every Airbnb Host Should Embrace Automated Messages

Have you ever felt swamped with guest inquiries, especially during those busy times of the year? Or perhaps there was that one time you forgot to send the check-in details because you were just too caught up? I get it. 

Being an Airbnb host means communication is at the heart of everything you do. But constantly sending out messages manually? That can be a real challenge.

That’s where automated messages can help you. They’re not just cold, robotic responses. When done right, they’re really useful, making sure every guest feels seen and informed. 

Here are some of the benefits of automated messages.

  1. Instant Replies:  No guest likes waiting. With automated messages, they get an immediate response, even if it’s just a simple, “Received your message! I’ll get back to you shortly.”
  2. Consistency: Deliver the same high-quality experience to every guest. From the moment they book to when they check out, they know what to expect.
  3. More Free Time: Instead of being glued to your phone, you can focus on other hosting duties or simply take a breather.

Crafting Messages that Resonate: Essential Components

Alright, so you’re on board with automating your messages. But how do you ensure they don’t sound like they’ve been spit out by a machine? 

Writing messages that resonate is an art, and here are some components to consider:

Personalization: Start with the basics. Addressing guests by their name can make a world of difference. For example “Hey [Guest Name], welcome to our space!” feels way more personal than a generic “Dear guest.”

Clarity: Keep your messages clear and concise. Guests often skim through texts, so get to the point and avoid jargon.

Tone: Match the tone of your listing. If your Airbnb has a laid-back beach vibe, your messages should reflect that. On the other hand, if you’re offering a luxury city apartment, a more formal tone might be the best choice.

Essential Info Upfront: Think about the primary purpose of each message. If it’s a check-in instruction, make sure that’s the first thing they read. Don’t bury crucial details in a sea of text.

A Touch of Local Flavor: Share a local tip or two. Maybe there’s a cafe around the corner that does amazing lattes or a park that’s perfect for morning jogs. These little touches can make your automated messages stand out.

Remember, while automation is about efficiency, it doesn’t mean sacrificing authenticity. With a sprinkle of thought and creativity, your automated messages can be both efficient and genuinely engaging.

Real-World Examples of Stellar Airbnb Automated Messages

Finding the right words for automated messages can be challenging. To help you write a perfect Airbnb automated message, we’ve curated some real-world examples that have proven effective in enhancing guest communication. 

Let’s explore them.

Booking Confirmation:

“Hey [Guest Name]! Thanks for picking our place. We’re thrilled to have you. I’ll shoot over the check-in details shortly. Any questions, just holler!”

Day Before Arrival:

“Just one more sleep, [Guest Name]! Your cozy room is all set. Remember, the door code is 4321. And if you’re looking for a dinner spot, ‘The Green Bistro’ down the road is a must-try!”

House Rules Reminder:

“Hope you’re settling in nicely, [Guest Name]. Just a quick one: our neighbors love their peace, so let’s keep things hush-hush after 10 pm. Thanks!”

Check-Out Nudge:

“Morning, [Guest Name]! As you pack up, could you help us by turning off the lights and locking up? Safe travels, and hope to see you again!”

Remember, these are just starting points. Feel free to customize as you like.

Ready-to-Use Templates to Kickstart Your Airbnb Messaging

Let’s be real. Not everyone’s a wordsmith, and that’s okay! Sometimes, you just need a little nudge to get started.

So, here are some templates to help you out:

Booking Confirmation:

“Hey [Guest Name]! Your booking’s all set. Can’t wait to welcome you. Any special requests or questions? Just give me a shout!”

Reminder Before Arrival:

“One day to go, [Guest Name]! Your room’s all prepped. Need any last-minute details or tips? I’m here to help.”

During Stay Check-In:

“How’s everything going, [Guest Name]? Need more towels or tips on where to grab a tasty breakfast? Let me know!”

Check-Out Reminder:

“Hope you had a fab stay, [Guest Name]. Just a heads-up, check-out’s at 11 am. Need a place to store luggage or a cab? Holler!”

Feel free to mix, match, and tweak these templates to fit your style. Remember, it’s all about making your guests feel at home, even in the messages!

Personalization Hacks: Making Automated Messages Feel Genuine

Alright, let’s talk personalization. We all know that feeling when you get a message that just… clicks. 

It doesn’t read like it’s churned out from a machine. So, how do you sprinkle that magic into your automated messages?

Use Their Name:

It’s simple but effective.
“Hey [Guest Name]” feels a lot more personal than a generic “Dear guest.”

Local Tips:

Share a local secret. Maybe there’s a cafe that does the best lattes or a park that’s perfect for sunsets. It shows you care about their experience.

Match Your Listing’s Vibe:

If your place is all about luxury, make your messages sound plush. If it’s a beach shack, go for a laid-back tone.

Ask a Question:

Something like, “Got everything you need, [Guest Name]?” can open up a dialogue and make guests feel valued.

Remember, it’s the little tweaks that make a big difference.

What are some common missteps to avoid?

Okay, let’s chat about some mistakes. Automated messages are amazing, but there are some pitfalls you’ll want to sidestep:

Over-Automation: It’s great to automate, but don’t lose the human touch. If every message sounds robotic, guests might feel they’re chatting with a machine.

Being Too Generic: “Dear guest” is a no-no. Personalize your messages. It takes a second and makes a world of difference.

Ignoring Time Zones: If your guest is flying in from the other side of the world, maybe don’t send them a message at 3 am their time. It’s all about being considerate.

Not Reviewing and Updating: Maybe you’ve changed the Wi-Fi password or added a new house rule. Ensure your automated messages are always up-to-date.

Remember, the goal is to make life easier for both you and your guests. A little attention to detail goes a long way in avoiding these common missteps.


In conclusion, automated messaging on Airbnb provides hosts with a streamlined way to handle communications. It’s essential to keep messages personalized, timely, and clear to maintain genuine interactions with guests. The end goal is always to enhance the guest experience while making the hosting journey smoother. With careful planning and execution, automated messaging can indeed be an invaluable asset for every Airbnb host.