Your Questions about using AI for Hosts, Answered.

Browse our FAQs to understand better. We've kept things simple and clear for you.

About Guest Guru

What is Guest Guru?

It is an AI Chatbot that autonomously replies to guest queries on your listings.

Is Guest Guru shut down or working?

Guest Guru is live under new management.

Does Guest Guru post messages in the PMS inbox?

Yes, it posts a reply to your PMS inbox.

Does it reply to guest messages autonomously?

Yes, it does reply to guest messages autonomously.

How does Guest Guru reply to guest messages, and what is the source of knowledge for its replies?

Guest Guru uses your property information imported from your PMS.

What if a guest asks a question for which Guest Guru doesn’t have answers?

Guest Guru will send you an SMS notifying you about that particular question from the guest.

Does Guest Guru learn from the conversation over time?

Yes, Guest Guru learns from the conversation over time.

Can Guest Guru greet the guest unprompted?

No, it doesn’t.

Integration and Usage

Which PMSes do you integrate with?

Check out our Integrations page for a detailed overview.

If my preferred PMS is not listed, what should I do?

Please take this Integration Survey and let us know about the integration you are looking for.

How does Guest Guru Integrate?

Guest Guru can be integrated with OTAs using your PMS.

Can we use it on our Direct Booking site?

Yes, you can use Guest Guru on your Booking site directly by embedding the Chatbot. It shows up like a chat bubble on the page.Yes, you can use Guest Guru on your Booking site directly by embedding the Chatbot. It shows up like a chat bubble on the page.

Can i connect Guest Guru with my Airbnb listing direclty?

Airbnb retired its email alias feature in 2023 to prioritize user privacy. Now, communication mainly happens through Airbnb messaging. This change affects how tools like Guest Guru interact with Airbnb. For more, see Airbnb’s update.

Customization and Features

Can I customize the responses?

No, you cannot customize the responses because they are generated by AI and sent directly.

Can Guest Guru take into account my entire chat history to learn how to respond in the future?

No, Guest Guru cannot read your past chats. It can only be fed property information.

Language and Accessibility

What other languages does Guest Guru respond in?

Currently, Guest Guru responds only in the English language.

Where can I log in?

You can log in by clicking here.

Documentation and Pricing

Is there any detailed document on Guest Guru use cases?

Yes, you can check out Guest Guru use cases on this page.

How much does Guest Guru cost?

Guest Guru costs $1 per month for your first unit and then it’s $14 per month for additional units.

Are there discounts available for larger volumes?

Absolutely! We offer volume discounts for extensive portfolios. Reach out to our Sales team for more details.

Support and Demos

How can I set up a demo with Guest Guru?

Use this Calendar link to set up a demo with the Guest Guru team.