Master your Airbnb messages to become a super host is essential for nailing guest communication and getting that Superhost badge. The prerequisite of successful messaging is that you know the right thing to say at the right time, and how to say it.

To help you do that, we’ve explained some of the most popular Airbnb sent messages with their examples below. Along with that, you get some pro tips to improve communication with your guests so you can Master Airbnb communication to achieve Superhost status.

Keep on reading to know all about it.

Types Of Airbnb Messages To Send To Your Guest

Property owners send different kinds of messages to their guests on several instances. For example, you have to write a welcome message to your guests when they reserve your place for their stay. So, a particular instance dictates what type of message you’ll write.

Similarly, you’ll have to answer your guest’s queries through written communication as well in order to master airbnb messages to become a super host.

Here are 3 examples of these Airbnb sent messages:

• Booking Confirmation Message

When a customer books your listing for their next stay, you should send them a booking confirmation message to show that you’re an active host and that you are eager to have them.

One thing you can do in this Airbnb message is reminding them about the house rules. Since many visitors ignore reading the house rules before booking, you can put a link to your housing rules page to avoid any conflict during the check-in.

You can also inform your guests that you’ll send them check-in instructions 24 hours before their arrival

A good example of this type of message is as follows:

Hello (name),

Thank you for choosing our place as your next stay. We cannot wait to have you here. Please take two minutes to read our house rules here (link). 

I will make sure to send you a check-in guide one day before your arrival here.

Take care!

• Pre-Arrival Message

You should send a pre-arrival message to your guests, 36 hours prior to their check-in time.

Mention all the check-in instructions clearly in your guide. Also, provide your visitors with all the important information that they need to check in smoothly.

Write your message like this:

Hi (name),

We are so excited to host you here. Your check-in time is (time). Please follow these instructions for an easy check-in:

(Instruction 1)

(instruction 2)

Also, please connect your devices to the free wifi using this password: (password).

We are looking forward to seeing you. Have a safe trip!

• Pre-Checkout Message

The purpose of a pre-checkout Airbnb message is to remind the customers about their checkout time and provide all the necessary information for a trouble-free checkout.

This message is usually sent 12 hours before your guest’s checkout time. Here’s how it should be written:

Hello (name),

I hope you enjoyed your stay with us. Your checkout time is (time). Please follow this method for a smooth checkout:

(instruction 1)

(instruction 2)…

If you have any queries, feel free to contact us. We are here to accommodate you. 

Thank you!

How Can I improve my Guest messaging?

As we discussed earlier, successful guest communication requires you to say the right thing at the right time. The thing is, when someone picks your place to stay, they’re coming to relax and enjoy their time.

That’s the only thing you need to do when communicating with them: make things easy and enjoyable for them, and let them know that you care about them.

Here are five tips to master airbnb messages to become a super host :

• Be Polite And Welcoming in order to become a super host

The last thing you want to do here is sound authoritative and rude. It’s important to convey to your guests that you’re very happy to host them.

But how do you sound welcoming?

You have to use phrases like “thank you” and “please” in your Airbnb sent messages. Apart from that, assure them that you are always there for them when they need assistance. This conveys to your clients that you want them to have a great stay at your place.

• Reply Quickly and master your airbnb messages to become a super host

According to Hubspot, 90% of customers consider a quick response to their queries as highly important for customer satisfaction. So when they ask for your help, don’t leave them wandering around for too long. Send them a response as soon as you can.

Keep your notifications on for your Airbnb app, so that you don’t miss any inquiry or an update on your listing. This will enable you to respond to your guests as quickly as possible and thats how you can master your messages to become a super host.

This practice of replying quickly will convey to your visitors that you care about their time as well.

• Personalize Your Messages

Make sure that your guests do not feel like talking to a robot when communicating with you. To avoid that, In order to become a Master super host you need to have a conversation with your guests in your Airbnb messages. Ask them genuine questions, share your opinion, and call them by their name.

Don’t just hit them with rules and instructions. Help them genuinely. Suggest places that they should visit in your city, and tell them why they should go there.

If you follow this tip, you’ll be seen as a friendly host which will help improve your relationship with your guests.

• Don’t Overtalk

A lot of Airbnb sellers make this mistake. They think more communication means more customer engagement. To become a Master super host you need to listen to the guest.

While it’s good to check up on your guests here and there, doing that every day and night of their stay might annoy them. Only message them when you have important information to share that they’d appreciate.

• Double Check Your Messages For Mistakes

Avoid any grammatical mistakes or typos by always rereading your messages before hitting send. Small mistakes like these could come across as unprofessional to your guests. A Research by Tidio reveals that 97% of the people who took part in the study think that grammar mistakes badly affect the reputation of a business. So, try to avoid them at all costs.

While we’re discussing all the points you need to check for a flawless Airbnb message draft, let me ask you this: As an Airbnb host, do you really have time to go into the nitty-gritty of your written communication?

Every time you get a question from your visitors, you have to open the Airbnb app and write a different message for different problems. It gets tiring over time.

That’s where we can help. Read on to learn how you can save all the time that you’re spending right now on crafting the perfect messages for your guests.

• Use GuestGuru’s AI Chatbot

What if you can handle all the guest communication without even writing or proofreading a single word of your Airbnb messages?

That’s exactly what our AI chatbot does for you.

GuestGuru’s AI chatbot can handle all your guest communication single-handedly, saving you a huge chunk of time that you can spend on further improving your Airbnb business.

Here are the benefits of using our AI chatbot:

• Saves a lot of your time that you can spend on enhancing and expanding your Airbnb business.
• Formats professional and personalized messages for your guests without any grammatical errors.
• Offers 24/7 availability.
• Promptly reply to your visitors.

With GuestGuru’s AI chatbot, grabbing that Superhost badge is easier than ever. Learn more about our AI chatbot here (link).

Benefits of Using AI Chatbots

Now that we’ve looked at some of the common concerns about using AI in Airbnb guest communications, let’s talk about the positives. Yes, adapting to new tech can have its challenges, but there are also some pretty compelling reasons why AI chatbots are gaining popularity among hosts.

Here’s what they bring to the table:

• Time-Saving Efficiency

  : One of the most immediate benefits is the sheer amount of time you can save. AI chatbots handle those routine questions and inquiries that can eat up so much of your day, almost 2 hours a day and 20 hours a week. Imagine having more time to focus on improving your property or simply taking a moment for yourself.

• Always On Duty

  : Guests often have questions at all hours, and while we strive to be available, we can’t be awake 24/7. AI chatbots fill this gap perfectly, providing guests with instant responses, whether it’s the middle of the night or the crack of dawn.

• Consistent Quality of Responses and Master Air bnb messages

  : No matter how much we try, our responses to guests might vary depending on our mood or the time of day. AI chatbots offer a level of consistency in communication, ensuring every guest gets the same high-quality response.

• Handling High Volume of Queries.

  : For those hosts managing multiple properties or experiencing high guest turnover, an AI chatbot can be a lifesaver. It efficiently handles a large volume of messages, something that can be overwhelming for a single person or even a small team.

• Learning and Adapting to become a super host

  : Modern AI chatbots are not just about canned responses. They learn from interactions and can adapt over time, offering increasingly refined and accurate responses to guest inquiries.

• Reducing Human Error and Master Airbnb messages to become a Super host 

  : Let’s face it, we’re only human, and sometimes we make mistakes. AI chatbots can help reduce errors in communication, like missing a message or providing incorrect information.

So, while it’s crucial to approach AI with a clear understanding of its limitations, it’s also worth recognizing the significant advantages it can offer. In the next sections, we’ll continue to unravel this topic, looking at how you can strike the perfect balance between AI efficiency and the irreplaceable human touch in your Airbnb hosting.

Best Practices for Integrating AI Chatbots

Now, let’s talk about how you can bring AI chatbots into your Airbnb hosting in a way that adds value without compromising the personal touch. Integrating this tech doesn’t have to be a headache, and it certainly shouldn’t take away from the unique experience you offer your guests.

Here’s how you can do it right:

1. Choose User-Friendly Platforms to master your airbnb messages : Look for AI solutions that are easy to set up and use. You don’t need something overly complex; simplicity can often be the most effective approach. Master airbnb messages to become a super host with this approach.
2. Upload Listing information: Upload additional listing information and instructions to the bot so it understands the context.
3. Personalize the Chatbot’s Responses to become a super host : Customize the AI to reflect your style of communication. The idea is to make the chatbot’s responses sound like they’re coming from you, not a machine.
4. Keep an Eye on the Chatbot’s Performance: Regularly check how the AI is interacting with your guests. Make adjustments as needed to ensure it’s providing helpful and accurate responses.
5. Use AI for Repetitive Tasks, Not Complex Interactions for airbnb messages: Let the AI handle the routine stuff – directions, check-in instructions, WiFi passwords. For more complex or sensitive matters, step in personally.
6. Educate Your Guest to become a super host: Let your guests know that an AI is part of your communication process. Transparency can help set the right expectations.
7. Have a Human Backup Plan: Always have a plan for human intervention. If the AI encounters a query it can’t handle, make sure there’s a smooth transition to personal assistance.

By following these steps, you can make AI chatbots a helpful part of your Airbnb hosting, enhancing your guests’ experience while still keeping your personal touch alive and well. Remember, it’s all about finding that sweet spot where technology supports your efforts without overshadowing the human element that makes your Airbnb special and can help you to master airbnb messages to become a super host.

Conclusion

As we conclude, it’s clear that using AI chatbots like Guest Guru in Airbnb hosting sparks mixed feelings. While some hosts may worry about losing personal interaction and facing tech challenges, it’s essential to see AI as a potential aid, not a replacement. The choice to use AI should align with your hosting style and the experiences you aim to create for your guests. Remember, technology in hosting is a tool, not a directive. It’s there to support your efforts, not overshadow the personal connections that define great hosting. With Guest guru it has become easy to master your airbnb messages to become  a super host.