If you’re using Guesty to manage your vacation rentals, you’re probably already familiar with how it helps you keep track of bookings, payments, and property management. But when it comes to guest communication, things can sometimes get a bit overwhelming. Guests want quick responses, and answering the same questions over and over can take up a lot of your time. In this blog, we’ll talk about the best guest communication tool that works specifically for Guesty PMS users. Let’s dive in and see why Guest Guru is one of the best guest communication tool for guest pms.

Why Is Guest Communication tool Important?

First off, let’s get on the same page about why guest communication matters so much. If you’re a property manager, you already know that a huge part of getting great reviews (and repeat bookings) is all about responding quickly and making your guests feel like their stay will be smooth and stress-free.

The problem is, managing multiple properties means getting bombarded with questions—things like “What’s the WiFi password?” or “How do I check in?” it’s tough to keep up, and even tougher to make sure your replies are consistent and timely.

That’s where the right guest communication tool can make all the difference. It helps you save time by automating many of the responses, so you can focus on the bigger picture of running your business. But for Guesty users, not every communication tool out there will do the trick—so let’s look at why Guest Guru is a great match.

Guest Guru: Made for Guesty Pms Users

If you’re already using Guesty, you might wonder how Guest Guru fits in. Guesty is excellent at managing your properties, but it doesn’t have all the features needed for efficient guest communication. That’s where Guest Guru comes in to fill the gap.

Guest Guru was designed to work perfectly with Guesty, making sure your messages are always on point. It directly connects with Guesty, so everything stays synced up. Whether you’re dealing with check-in instructions, or common questions, Guest Guru automates the process and makes sure everything is done without you needing to stress about it.

How Does Guest Guru Help with Guest Communication?

Let’s break down some of the specific ways that Guest Guru can make managing guest messages easy:

1. AI Chatbot for Common Questions

Think about how many times you’ve been asked things like, “Is there parking at the property?” or “What time is check-in?” Guest Guru has an AI chatbot that understands and responds to these types of common questions instantly.

• For Guesty users, this means you don’t need to log in every time someone asks a basic question. Instead, Guest Guru’s chatbot will automatically send the right response to guests based on their questions.
• The responses are conversational and friendly, so guests feel like they’re getting the attention they need—even though you’re not spending all your time answering.

2. Stay Organized with All Your Conversations in One Place

Managing multiple properties means tons of messages across various platforms—Airbnb, Booking.com, direct bookings, and more. With Guest Guru, staying organized is simple. Guest Guru’s Unified Inbox brings all your guest messages together in one place, no matter where they come from, and it integrates directly with Guesty.

• You don’t need to switch between different apps to reply to guests—everything is visible from one dashboard. This means that whether a guest messages you through Airbnb or your own direct booking site, you can handle it all in one place.
• The integration with Guesty ensures that the chatbot pulls accurate data, like booking dates, guest names, and property information, so you don’t have to worry about manually updating anything. It all stays synced and organized automatically.

3. AI Chatbot for 24/7 Guest Communication

Guests often need answers at odd hours, and they expect a response right away—whether it’s midnight or a busy holiday. With Guest Guru, your guests get an instant reply, 24/7, thanks to its AI chatbot.

• The AI answers common questions like check-in instructions, WiFi passwords, and parking details, all without your effort. It supports 150+ languages, so you can assist guests worldwide. For Guesty users with multiple listings, this means faster responses, happier guests, and better reviews—without the need for extra staff. For complex queries, Guest Guru suggests a response, and you can send it with a click.

   

Why Guest Guru Stands Out for Guesty Pms Users

Now, you might wonder—why should you choose Guest Guru specifically with Guesty when there are other communication tools out there?

The answer is simple: Guest Guru is built to seamlessly integrate with Guesty, and that means less work for you and more convenience for your guests.

• Easy Integration: There’s no complicated setup process. Simply link Guest Guru to Guesty, and it immediately starts working with your data. All your bookings, guest details, and property information flow automatically, keeping everything up-to-date.
• Less Room for Errors: Because Guest Guru syncs directly with Guesty, all the important information—like guest names, booking dates, and property details—gets pulled automatically. This means less manual work and fewer mistakes, keeping your guests informed and satisfied.
• Customizable Communication: Guest Guru allows you to set a custom tone for your messages, so your guests feel like they’re interacting directly with you. Whether you want a friendly, relaxed style or a more formal approach, the AI will adjust accordingly. This keeps your brand consistent and makes your guests feel valued.
• Embeds on Your Direct Booking Site: If you take bookings directly through your own website, Guest Guru can also be embedded there. This means guests can chat with the AI on your site before, during, or after booking, getting all the information they need instantly, which can improve their overall experience and boost your direct bookings.

Real-Life Example: How Guest Guru Helps Manage Guesty Properties

Let’s say you manage 10 properties through Guesty. You’ve got multiple bookings, and each guest wants details about check-in, WiFi, local attractions, and more. Without Guest Guru, you’d need to respond to each guest individually—meaning hours of typing every day.

With Guest Guru, here’s how it works:

1. Let the AI handle check-in questions as they come in. If a guest asks, “How do I check in?” the AI will quickly send the check-in instructions for their booking, pulled directly from Guesty.
2. Common questions like “What’s the WiFi password?” are instantly answered by the AI, no matter what time the guest asks. You don’t have to stay glued to your phone.
3. Send reminders automatically for check-out and even help guests with things to do during their stay—all handled by Guest Guru, while you sit back and focus on other tasks.

Instead of spending hours each day managing guest communication, you set up Guest Guru once, and it runs itself. Guests get timely, accurate responses, you get more free time, and the integration with Guesty means there are no mix-ups—everything stays updated in real-time.

Conclusion:
Why Guest Guru Is one of the Best Guest Communication Tool for Guesty Pms Users

If you use Guesty PMS, you know how important it is to keep guests happy and stay organized. Guest Guru is the perfect tool to help with that. It takes care of repetitive tasks and keeps your guests informed without extra work.

If you’re tired of sending the same messages or worrying about missing guest inquiries, try Guest Guru today!