Short-Term Rental Management – Guest Guru or Besty AI, which is better?

Guest Guru vs. Besty AI,  helps you deal with the endless task of guest communication. Now, both options are solid choices, but ultimately, Guest Guru comes out on top with its interactive and adaptable nature.

Let’s tell you some of the reasons Guest Guru will serve you well in your hosting journey.

Platform Overview: Guest Guru vs. Besty AI

Since both platforms are in the same market, there’s a baseline of similar features that they both offer. Both Guest Guru and Besty are AI-based platforms tailored for STR, that is, short term rental property managers, offering automated guest communication, and integrations with many well known property management systems (PMS).

However, Besty fo

Here’s where the AI can take over for you, to communicate to your guests. Now, the question is- which platform does it better?

Guest Guru Grows into Your Brand

Guest Guru eliminates worries of timezones and workload- providing effective real time communication to guests. You can step in at any time, of course, for a particularly complex inquiry, but for the most part, Guest Guru is only built to get better.

The platform’s AI learns from your interactions from the very beginning, improving its responses each time. That means that the cutting-edge AI is efficient and helpful from the start, and as it interacts with more guests and takes in feedback, it only becomes better by taking on the traits you need it to. At every step of your journey with Guest Guru, the AI will ensure guest messaging is personalized and seamless.

This is due to its custom tone features, that follow the speech patterns and customizable responses that you set for it. The feature aligns the AI bot’s chats with your brand image, and creates a memorable and consistent experience that your guests will definitely remember you by.

Besty AI’s Specialization

AI powered guest communication is a tool Besty has in its roster, but the focus is divided, since a major focus for them is upselling. In the process of automating responses, Besty also recommends things like premium packages, extensions, add-ons, and so on. This is great for generating extra potential revenue, but it doesn’t exactly guarantee that edge, since it takes the focus off of simply responding to guests and catering to their questions.

With its special focus on making guest communication the best that it could possibly be, Guest Guru’s strategy means it’s more inclined towards our guest’s experience. This gives Guest Guru an edge over Besty.

Integrate with Your Property Management System of Choice

You may have listings across different PMS, so a smooth integration is key.

Guest Guru’s Top-of-the-Line Connections

Guest Guru keeps in mind the popular property management systems, and allows users to stay on top of every booking on each platform, via seamless integrations. That means that Guest Guru connects multiple platforms into one control panel that you can use, cutting down on complications and delays.

Besty’s Integration for Revenue Tracking

Besty also integrates with different PMS systems, allowing you to sync your operations and keep track of your listings. The platform focuses on tracking revenue and ROI, and generates reports that help users monitor progress.

However, this tracking of ROI takes up priority in Besty’s dashboard, where Guest Guru mainly focuses on your integration and user experience.

You Live and You Learn

When you hand off the brunt of guest messaging, the quality of the AI chats is crucial. Your choice in AI bot needs to be designed to learn and adapt.

Guest Guru: Constant Improvement

Guest Guru’s AI is built to be better over every use. The more it interacts with guests, the better it gets, by utilizing past inquiries and desired responses. The constant automatic learning means you don’t have to periodically and manually update the AI.

Besty AI at a Standstill

As we’ve said before, Besty’s features are focused on revenue tracking and upselling. The platform does offer messaging automation, but it just doesn’t have the capacity to adapt and grow, which is a focus point for Guest Guru.

In that aspect, with its progressive and adaptable AI chats, Guest Guru takes a large edge over Besty, due its focus on improving guest management.

Pricing   

According to quibble, one of the most difficult things to do in STR management is figuring out a pricing plan, considering how dynamic and volatile the market is. This can cause difficulties, especially if you’re on a tight budget.

Guest Guru: Transparent and Consistent

The entry threshold for everyone to Guest Guru is easily accessible, starting up at a fixed $1/unit/month for your first property, $5.99 for your properties after. If you manage more than 50 units, Guest Guru offers plentiful discounts, and exclusive concierge services if you manage more than 200. This makes it welcome for both beginners and large-scale hosts.

Besty’s Scalability

Besty’s pricing, though, isn’t fixed. It scales, and is more beneficial if you have several properties. This doesn’t make it an easily accessible option for beginners- a variable price that is scalable is difficult to account for in budgets, especially in such a fast changing market.

Interface and Experience

STR managers already have enough on their plate with the multiple facets of owning their properties. To keep everything running smoothly, the interface they choose should be easy to use and intuitively designed.

Guest Guru’s Active, Intuitive Dashboard

Guest Guru’s dashboard is centralized- not only can you simultaneously manage all your hostings, but you can do so across all the property management systems that your properties are listed on. All urgent matters are alerted to the user, meaning overall efficiency is increased, making you the best possible host for your guests.

Besty’s ROI Focus

Besty’s dashboard is designed to mainly track ROI and upselling performance. It gives users detailed reports about the results of upselling strategies, allowing you to plan changes accordingly. Now, if you’re focused on maximizing profit, this is a great feature.

But if you’re looking to enrich your guests’ experience, Besty’s interface design can take away from your primary aim of making a guest-centered hosting experience. To fulfill this, Guest Guru should be your choice, since each of its features ensures a seamless user experience.

Customer Support and Inquiries

During your hosting, it’s essential for guests’ inquiries and troubles to be answered immediately and effectively, especially if it’s automated.

Guest Guru’s Constant Support

Guest Guru’s real-time AI response model doesn’t only ensure swift response times, but if a question is too specific, difficult, or an emergency, the escalation features allow the AI to forward the message to you, so you can respond to it timely. The combination and intuitiveness of the AI design sets Guest Guru apart.

Besty AI Responses

On the other hand, Besty AI does offer AI messaging, but the bot model has a focus on upselling. This means that the chatbot is focused on providing options like premium packages or changes to their program, which can sometimes hinder responses to urgent inquiries.

Factors	Guest Guru	Besty AI
Guest Messaging	Eliminates complexities, adapts to your brand tone.	Offers AI communication, but focuses more on upselling and ROI.
PMS Integration	Smooth, widespread integration and focused, unified dashboard.	Integrates with various platforms, but focuses more on revenue tracking.
AI Learning	Bot is built to learn from each interaction, and gets better over time.	Fixed AI model, since the main focus isn’t guest communication.
Pricing Strategy	Fixed, affordable and easy to budget.	Affordable, but difficult to account for in case of changes.
Interface and Experience	Centralized and active dashboard, seamless guest and user experience.	Tracks ROI and upselling results.
Customer Support.	Swift response times and escalating.	AI bot integrates upselling opportunities in each conversation.

So, Why is Guest Guru a better option?

Both these competitors bring some solid tools to the field, making them both attractive choices for STR property managers. But here’s the thing: Guest Guru’s focus on guest communication means that it has a focus on guest satisfaction. That’s what makes your guests remember you. It creates a brand name that far outweighs the potential revenue from a focus on upselling.

If you want a platform with features that help you maximize profit, Besty is a good option, but Guest Guru’s balanced approach is much more sustainable. It helps you create a footing in the fast moving STR market, more than a single minded model and design.

If you value efficiency and brand image, alongside brand satisfaction, then Guest Guru is made for you, and awaits you beginning your hosting journey with them.